Tampa Company Introduces IDEAL Dialogue to Call Center Service

The Ideal Dialogue Company has launched an updated version of its hiring, training, and performance-improvement systems for outsourced and in-house call center operations. With foundations in call-center expertise, communication science academics, and corporate training skill, the Ideal Dialogue Company takes aim at the customer service industry’s historically poor reputation for customer satisfaction. Ideal Dialogue systems use science and human input to equip call centers with the agents and leaders best suited to leave callers feeling good about the brands represented. Unlike traditional approaches to improving customer service, Ideal Dialogue uses human perception to set standards.

Ultimately, it is the human component—communication between agent and customer—that wields the greatest influence on your brand’s reputation.

Lutz, FL (PRWEB) November 4, 2009 -- The Ideal Dialogue Company today announced the rollout of newly refined systems for improving call centers’ customer satisfaction ratings.

Previously known as Quality 3, The Ideal Dialogue Company is unveiling its new branding and releasing details of the research and development behind IDEAL systems on its new web site, www.idealdialogue.com.

The Ideal Dialogue Company brings to the industry a primary focus on the human component of customer service. Ideal Dialogue systems have been designed to refashion hiring, training, and performance improvement for outsourced and in-house call center operations. These systems are:

IDEAL Voice agent selection
IDEAL Agent training
IDEAL Leader selection and training
MERCATOR ID performance-to-goal mapping

Each of the IDEAL Dialogue systems, including the MERCATOR ID performance-to-goal mapping system, is offered as a standalone product or as a component of the complete suite.

“Ultimately, it is the human component—communication between agent and customer—that wields the greatest influence on your brand’s reputation,” said Ted Nardin, president of The Ideal Dialogue Company. “With this knowledge in hand, we have dedicated our business to developing the tools necessary to change the way consumers perceive both the service they receive and the brands they use.”

Based in Tampa, the Ideal Dialogue Company was established in response to an extensive research project that revealed a pivotal need for new agent selection and training philosophies. The company’s founders are experts from the call-center industry, communication science academics, and corporate training. IDEAL Dialogue systems are currently used in call centers across the U.S., as well as Europe and Asia.

Ted Nardin can be reached by email at ted.nardin(at)idealdialogue(dot)com or by phone at 800-648-5526.

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