ABB Deploys NextNine Globally for Remote Product Service
Power and Automation Leader Selects the NextNine platform for Proactive, Automated, Remote Service and Support
New York and Tel Aviv, Israel (PRWEB) November 5, 2009 -- NextNine, a global provider of remote product service (RPS) solutions, today announced that ABB has selected NextNine for delivery of remote service to its global customer base. ABB will utilize the NextNine Service Automation platform for global support of a broad range of ABB products.
“NextNine enables us to provide our customers with the same secure remote services solution regardless of their location or ABB technology. Ultimately, remote service results in increased customer satisfaction and significant cost savings.” says Maciej Wnek, Service Project Manager for ABB.
NextNine Service Automation (NSA) is the leading remote service platform for complex business-critical systems. It is used by leading vendors in manufacturing, telecommunication, medical systems, and other industry verticals to enhance and automate service processes including problem discovery, diagnosis and resolution, product maintenance and configuration, inventory management and consumables supply.
“ABB is part of a growing group of leading manufacturers who understand the strategic value of remote product service” said Shmulik Aran, NextNine’s CEO and Chairman of the Board. “In process automation, leveraging remote service to maximize plant up-time and efficiency impacts the bottom line of both automation vendors and their customers.”
About ABB
ABB (www.abb.com) is a leader in power and automation technologies that enable utility and industry customers to improve performance while lowering environmental impact. The ABB Group of companies operates in around 100 countries and employs about 120,000 people.
About NextNine
NextNine provides Remote Product Service solutions that enable manufacturers of business-critical systems to remotely service their products at the customer site. With remote service, organizations are able to proactively discover and diagnose problems using remote monitoring, ensure optimal system performance and gain valuable product usage insight. Global leaders including Motorola, ABB and GE Healthcare utilize NextNine’s platform to reduce support costs, drive new service revenues and increase customer satisfaction.
For more information, please visit us at www.NextNine.com
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